When will my order ship?

After your payment is verified, it takes up to 48 hours to process and ship your order. This does not include weekends or holidays.

Purchases made after 9 a.m. PST will not be shipped out until the next business day. If you order after 9 a.m. PST on a Friday, your order will likely be shipped out on the following Monday.


Handing & Delivery Time

Standard Shipping is 7-15 business days.
Express Shipping is 3-5 business days.


How to track my order?

You can track the entire journey of your package by entering your tracking number here: USPS Tracking

Keep in mind: Tracking information is available within 5-10 days

**Various taxes and fees may be charged according to the policy of your country.

 **Due to a brutal terrorist attack on his country, shipments were delayed, we are sorry for that!

I need to change something about my order. How can I do that?

If you need to change or cancel your order, please contact us immediately.

Once our warehouse has processed your order, we will be unable to make any changes.


My order status says "Unfulfilled", What does that mean?

"Unfulfilled" just means that we successfully received your order!

Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled".


Why was my order canceled?

If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a PayPal account.

If you do not have Paypal, you can easily sign up at www.Paypal.com


What is your return/exchange policy?

We offer FREE 10-day returns for customers in the US!

Once you've received your new Gotukola products you have 10 days to decide if you'd like them.

If you decide to return them to us, we'll be happy to give you a full refund or store credit. For full details see our refund policy

Please contact Customer Support to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.


How long does it take to process my return? 

Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.


Receive a damaged item?

Receive a damaged item? Please reach out to our Customer Support team at

info.gotukola@gmail.com and they will help resolve the issue.


What forms of payment do you accept?

We accept PayPal & all major credit cards: Visa, MasterCard, and American Express.


Do you accept international orders?

Yes, we accept international orders, We offer worldwide shipping!

  • Cindy

    "Just got my order and I couldn't be happier! I've spent a lot of dollar on products over the years that have been a complete waste of money, but Gotukola is worth every penny. I like how the products are multi-purpose. I will be ordering again! Thanks, Cindy!"

  • Chloe

    "Im in love with Gotukola!

    my hair feels so soft and shiny. The smell is absolutely amazing, Trust me ladies you will love these products!!"

  • Michaella

     "Very fast delivery, very high quality products, excellent and courteous customer service."

  • Bar

    "I have been using Gotukola's keratin masks for three years and I am ecstatic with the results and change with my hair"

  • Xio

    "Amazing customer service!
    This is my 5th order, always arrived on time, and I am very satisfied with the products, highly recommend!"

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